refund policy

Effective Date: November 11th, 2023

At Suwifbites, we are committed to providing a seamless and satisfying food delivery experience for our users. We understand that there may be situations where you might need a refund. This policy outlines the circumstances under which refunds may be requested and the procedures for processing them:

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1.1. Order Cancellation: If you cancel your order within the allowed cancellation period (as specified in our Cancellation Policy), and you have already been charged for the order, you will receive a refund.

1.2. Late or Missed Deliveries: If your order is significantly delayed beyond the estimated delivery time and the delay is attributable to Suwifbites or our delivery partners, you may request a refund.

1.3. Incorrect or Missing Items: If your order arrives with missing items or items that do not match your order, you may be eligible for a refund or a replacement of the missing or incorrect items.

1.4. Quality or Preparation Issues: If you receive an order that is substandard in quality or has preparation issues, you may request a refund. We may require photographic evidence of the issue.

2. How to Request a Refund

To request a refund, follow these steps:

2.1. Open the Suwifbites app. 2.2. Navigate to your order history. 2.3. Select the order for which you are requesting a refund. 2.4. Choose the "Request Refund" option. 2.5. Provide details about the issue and any supporting evidence, such as photos if applicable.

3. Refund Processing

Once a refund request is received, Suwifbites will review the request to determine eligibility based on the circumstances mentioned in this policy. We aim to process refunds promptly. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

4. Partial or Full Refunds

Refunds may be issued in full or in part, depending on the specific circumstances of the request. If only a portion of the order is affected, the refund will typically cover the affected portion.

5. Refund Disputes

If you have concerns or disputes regarding the refund amount or eligibility, please contact our customer support team. We will work with you to resolve the issue to your satisfaction.

6. Changes to the Refund Policy

Suwifbites reserves the right to make changes or updates to this refund policy at any time. The most recent version will be published on our website and in the app. Your continued use of the app signifies your acceptance of any policy changes.